Renewal Specialist, Customer Success

  • Department: Sales

Intellicheck is an identity company on a mission to deliver the best global Identity Solution. Our unique approach is highly effective, detecting fake IDs 99.9% of the time. It is designed to work with the hardware you already have and be up and running quickly. We are a publicly traded company with the heart and culture of a startup.

Intellicheck Team

Intellicheck Team

Intellicheck is looking for a dynamic individual to join the Sales team. Obtaining a thorough knowledge of SalesForce.com (SFDC), Intellicheck services, our deployment scenarios, and our positioning in the marketplace is required.

As Renewal Specialist, Customer Success, you will work closely with the Sales and Finance Teams to help drive all aspects of customer renewals, upsells and feedback in line with the companies goals. This includes partnering directly with the Sales Reps and the rest of the sales team to help execute key initiatives and deliverables.

Life at Intellicheck will expose you to a tremendous amount of experience and will allow you to learn much about managing customers, generating proper customer order forms and quotes, forecasting renewal revenue, reporting, and how to manage rapid growth and so much more.

Responsibilities

  • Handle daily tasks such as creating, managing, tracking, and maintaining the renewal base along w/ integrity of the data within the SFDC renewal Opportunities and the associated SFDC Accounts
  • Develop strong customer relationships
  • Develop, produce, and track key customer renewal metrics through automated processes and KPI dashboards, including but not limited to CPI increase, consumption tracking, attrition rate
  • Will be prepared for bi-monthly renewal pipeline review
  • Produce ad-hoc analysis and reporting as necessary

Qualifications

  • 3-5 years of experience in business analytics
  • Must be a self-starter with a customer-service oriented mindset
  • Experience with Salesforce.com highly preferred
  • Strong communication skills
  • Capable and motivated to grow

The Perks

  • Competitive salary and discretionary bonus opportunity
  • Other incentive compensation
  • Full medical, dental, vision, FSA benefits
  • Great benefits including discounts on everything from your phone service to electronics to the gym
  • 401k matching
  • 100% remote

This job is contingent upon successful results of a thorough background check.

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FAQs

To see a recorded demo, click here.

A transaction takes place every time you scan /validate an ID.

The transactions that you purchase are available for use for up to one year from the purchase date. When you run out of transactions, you automatically purchase another bucket of the same number of transactions that you originally purchased.

Groups allow you to set-up notifications that are shared across a specific set of devices. For instance if you marked a person as “do not serve” that alert would show when their ID was scanned by any user in the group.

Once you fill in the application form and are approved for purchase, you will be sent a credit card payment link. Once you have made your first payment, then Intellicheck will get you set up and ready to go.

Intellicheck Mobile is the app that your employees use to scan IDs. Once you have your account set-up, you can go to the Apple App Store or Google Play Store to download it for your device. Google Play Store Apple App Store

Standard pricing includes up to 5 devices. These devices will require a separate login, and can be set on the Intellicheck Admin Portal. Customers receive a link to the Admin Portal after they are set up.