Receipt-less Returns

Do receipt-less returns make you feel happy, or something else? That probably depends on where you sit.

If you’re a customer, receipt-less returns likely make you happy, because the receipt is one less thing to worry about.  Is it in the bag, the trunk of your car or under a bunch of stuff on your desk?  Is it in the trash?  Not having to look around for that piece of paper makes the process of returning an item that you have two of, that may be damaged, or that you don’t need much easier. 

But if you’re a store, you may have mixed feelings.  On the one hand, keeping your customers happy helps bring them back.  Receipt-less returns simplify a process that customers may find frustrating (see above).  That added customer satisfaction is important for your business.  On the other hand, receipt-less returns can and do attract fraudsters.  The sort who may shoplift a product then try to return it…. without the receipt. This equates to substantial losses.  In fact, RSR Research retail analyst Paula Rosenblum states that retailers lose a third of their revenue to returns.

You probably already have a POS system that helps you handle returns.  But you don’t have a fool-proof way to identify who’s making the return.  You may ask for an ID, but how do you know that it’s real?  While knowing that it’s real gives you high confidence, a visual scan is not effective with today’s fake IDs.  OCR-based identity verification systems are slightly more accurate than a visual scan — they are right about 60% of the time or a bit better than a coin flip.  These systems can also take more time than your customers have patience.  So, what’s a business to do?

Intellicheck offers an identity validation solution that gives you more peace of mind.  Its 99.9% accuracy means that you will know if the ID is real (or fake), and that the person making the return is who they say they are.  Because getting an answer on the authenticity of the ID takes under a second, there are no pauses in the return process.  Intellicheck also works with your POS scanner, if that’s what you use, or with your mobile device.

We think Intellicheck might move you into the happy camp.  But, if you remain unconvinced, please reach out, and we can tell you more and show you Intellicheck in action.


To see a recorded demo, click here.

A transaction takes place every time you scan /validate an ID.

The transactions that you purchase are available for use for up to one year from the purchase date. When you run out of transactions, you automatically purchase another bucket of the same number of transactions that you originally purchased.

Groups allow you to set-up notifications that are shared across a specific set of devices. For instance if you marked a person as “do not serve” that alert would show when their ID was scanned by any user in the group.

Once you fill in the application form and are approved for purchase, you will be sent a credit card payment link. Once you have made your first payment, then Intellicheck will get you set up and ready to go.

Intellicheck Mobile is the app that your employees use to scan IDs. Once you have your account set-up, you can go to the Apple App Store or Google Play Store to download it for your device. Google Play Store Apple App Store

Standard pricing includes up to 5 devices. These devices will require a separate login, and can be set on the Intellicheck Admin Portal. Customers receive a link to the Admin Portal after they are set up.