How One of the Largest Credit Card Issuers in the U.S. Used Intellicheck to Stop Fraud at Their Call Centers
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The Situation
One of the three largest credit card issuers in the U.S. was having issues with bad actors at their call centers. The bank was sending out credit cards by mail, and customers needed to call in to activate their card. Bad actors were posing as customers and calling in to activate cards that did not belong to them.
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