Customer support center
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Access guides, manage support cases, or connect with our team directly.
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Create a Customer Support Center profile to access and track your support cases!
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Note: This Sign Up is solely to access the Customer Support Center for Intellicheck customers.
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Here's what you'll find after signing in
Create and Manage Cases
Have a question or a problem? Submit a support case and track its progress in one place. Our team will review your request and follow up with you directly to get things resolved quickly.
Product Feedback
We'd love to hear from you! Share your thoughts, suggestions, or ideas about our products. Your feedback helps us continue to improve and build features that matter most to you.
Intellicheck Systems Status
Stay informed about the health of our platform. This section provides real-time updates on system performance, any ongoing incidents, and scheduled maintenance — so you always know what's happening.
Developer Information
Building an integration or working with our API? This section is your go-to resource for technical documentation, code samples, and implementation guidance to help you get up and running smoothly.
Knowledge Base
Find detailed articles, how-to guides, and documentation covering a wide range of topics. A great starting point if you want to explore or troubleshoot on your own terms.
FAQs
Got a quick question? Check out our Frequently Asked Questions for fast, straightforward answers to the most common inquiries our customers have.
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Standard Support Hours
Our support team is available Monday through Friday, 9:00 AM - 6:00 PM ET to assist with questions, cases, and genera enquiries.
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Outage Support — 24/7
Experiencing an outage? We are available 24 hours a day, 7 days a week to respond to critical outage issues and get you back up and running.
To report an outage, please log in to the Customer Support Center and submit a request so our team can assist you right away.